Windows/C++: Is it possible to find the line of code where exception was thrown having "Exception Offset"
Yes, that's possible. Start debugging with the exact same binaries as ran by your user, make sure the DLL is loaded and you've got a matching PDB file for it. Look in Debug + Windows + Modules for the DLL base address. Add the offset. Debug + Windows + Disassembly and enter the calculated address in the Address field (prefix with 0x). That shows you the exact machine code instruction that caused the exception. Right-click + Go To Source code to see the matching source code line.
While that shows you the statement, this isn't typically good enough to diagnose the cause. The 0xc0000005 exception is an access violation, it has many possible causes. Often you don't even get any code, the program may have jumped into oblivion due to a corrupted stack. Or the real problem is located far away, some pointer manipulation that corrupted the heap. You also typically really need a stack trace that shows you how the program ended up at the statement that bombed.
What you need is a minidump. You can easily get one from your user if she runs Vista or Win7. Start TaskMgr.exe, Processes tab, select the bombed program while it is still displaying the crash dialog. Right-click it and Create Dump File.
To make this smooth, you really want to automate this procedure. You'll find hints in my answer in this thread.
If you have a minidump, open it in Visual Studio, set MODPATH to the appropriate folders with the original binaries and PDBs, and tell it to "run". You may also need to tell it to load symbols from the Microsoft symbol servers. It will display the call stack at the error location. If you try to look at the source code for a particular stack location, it may ask you where the source is; if so, select the appropriate source folder. MODPATH is set in the debug command-line properties for the "project" that has the name of the minidump file.
I know this thread is very old, but this was a top Google response, so I wanted to add my $.02.
Although a mini-dump is most helpful, as long as you have compiled your code with symbols enabled (just send the file without the .pdb, and keep the .pdb!) you can look up what line this was using the MSVC Debugger or Windows Debugger. MSN article on that: